FAQ

What happens if you send me the wrong part?

  • Contact us immediately and we'll make everything right.

What happens if I order the wrong part?

  • Contact us to arrange a return or exchange.

How long does it take for a part to arrive at my door?

  • Depending on your location, ground shipments usually take 2-7 days. See our Shipping page for more details

What happens if I need to return or exchange a part?

  • Call or e-mail us to arrange a return/exchange. See our Returns page for more details

What if the part is broken or damaged during shipping?

  • We’ll get you a replacement ASAP provided that a) you inform us immediately and b) you keep the damaged box so we can get the shipping provider to reimburse us.

Do you ship outside the US?

  • We currently only ship in the US, US territories, and APOs/FPOs.

Do you offer express/expedited shipping?

  • Yes, we offer overnight shipping at an additional cost. We also offer 2 day and priority shipping.

What shipping methods do you offer?

  • USPS Parcel (Standard Delivery)
  • USPS Priority (2-3 Day Delivery)
  • FedEx Ground Shipping
  • FedEx Express U.S. Shipping - FedEx 2Day

Can I track my package?

  • Yes, track your order here.

What payment methods do you accept?

  • We accept VISA, American Express, MasterCard, and Discover cards. We also accept payment via PayPal

How do you protect my credit card information?

  • Our site is secured by RapidSSL.

What do I do if I need to cancel my order?

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

Do I need to have an account to order a part?

  • No, you may checkout as a guest. However, we recommend registering an account with us to expedite the process when making your next order.

Do you offer a warranty?

  • We do. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.

How do replacement parts affect my vehicle’s warranty?

  • Genuine OEM replacement parts do not affect your vehicle’s warranty.

How can I be sure the part I need will fit my vehicle?

  • While shopping, we recommend that you specify the Year, Make, and Model of your vehicle before browsing our catalog. This will help ensure that you're only browsing parts that fit your vehicle. Should you need additional clarification, contact us and one of our experienced experts will guide you through your purchase.

Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

  • Not all aftermarket parts are created equal, but OEM parts are. OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They may be a little more expensive, but this assures the part will be made to your exact vehicle's specifications. OEM parts also typically come with a warranty, whereas aftermarket parts don't. It's simply not worth the risk to purchase aftermarket parts - you may end up paying less up front but the costs down the road could be significant.

What if I want to talk to a real person about my order?

  • Call us at 770-813-6672 and one of our experts will be happy to help you with your order.

What are your Customer Service hours?

  • 8:00AM-5:00PM EST Monday- Friday

Do you ever offer coupons or discounts?

  • We occasionally offer discounts and coupons. Sign up for our mailing list or visit our Facebook page to get access to these deals.

Do you charge sales tax?

  • Sales tax is charged based on where your order is shipped. Some states require we charge sales tax, some don't.